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Unfold
Sweet beauty. Sustainable by Nature.
Free UK delivery for all orders over £50
Unfold
Need help...?
Have a question about your order, products or ingredients? We've answered some of our most asked questions below. If you're still unsure or need more support, our team is always happy to help.
Unfold
Orders and shipping
How long does shipping take?
Orders are typically processed in 1-2 business days. Estimated delivery times range from 3-7 business days depending on location.
Do you offer free shipping?
We offer free UK shipping on all orders over £50.
For orders over £50, standard UK delivery is calculated at checkout.
We also ship internationally. Shipping rates and delivery times vary depending on location and will be calculated at checkout.
Can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking details.
Products and ingredients
Are your products cruelty-free?
Yes. All Unfold products are 100% cruelty-free and never tested on animals.
Are our formulas vegan?
Yes, our formulas are vegan and do not contain animal-derived ingredients.
Where can I find ingredient information?
Full ingredient details can be found on our ingredients page.
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Sustainability
Is our packaging recyclable?
Our outer packaging is 100% recyclable, and most of our products are designed to be 75-85% recyclable by weight.
Do we offer refill options?
Select products are designed to be refillable, and we aim to expand this option across all product ranges in the future.
Returns and exchanges
Can I return a product?
For hygiene reasons, we cannot accept returns on opened makeup products. If your item arrives damaged, please get in touch with us within 7 days of delivery.
What if I have received a damaged product?
Please email our support team with your order number and photos. We will assist you as quickly as possible.
Still need help?
If you couldn't find your answer above, contact us at:
support@unfoldbeauty.com
Or use our contact page form.
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